At Salon Designers, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange or return your purchased item. The help you need is just a click away!

Shipping Policy

Order Processing

• Orders are typically processed within 2-5 business days after the order has been placed, excluding weekends and public holidays.
• Once your order is processed, you will receive an email notification with tracking information.

Shipping Rates & Delivery Time

We offer the following shipping options:

• Standard Shipping (Pakistan): Delivery within 2-5 business days.

Please note: Shipping times may vary depending on your location and any unforeseen delays with the courier.

Shipping Fees

• Standard Shipping: Rs. 300

Free standard shipping is available for orders above Rs. 10,000 within Pakistan (not applicable on furniture items).

EXCHANGE POLICY

• Valid Days of Exchange:Any article purchased online can be exchanged within 7 days, once the article has been delivered, given that the customer has proof of purchase.
• Proof of Purchase:This includes either a receipt or the online order confirmation email.
• Conditions Qualified for Exchange:Articles are qualified for change only if they are unused, the original packing are intact and in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, damaged or incorrect. Our technical team would examine the product which can take up to 10 days. Once the returned item is passed, you will get your exchange item or cash voucher which can be spent at Salon designers.

ORDER CANCELLATION

• Customers can cancel orders at any time before the order has been processed.
• Customers can cancel orders at any time before the order has been processed.
• Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount as well as order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
• Salon Designers holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

Note: All returns or exchanges are subject to validation and approval at Salon Designers discretion. We may ask you for original invoice, CNIC, Salon Name and Address and proper reason of returning the product.

Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

For further assistance, you can contact our customer service department by emailing us at info.salondesigner@gmail.com or you can call us at +92 309 8888167. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep